How does remote tuning work?

Remote tuning is our most convenient way to get tuned with us for those not local to the Houston area or any of our dealers. Simply put, all you need is a smartphone and an ECUTEK Bluetooth module. 

How long does the remote tuning process take?

The average remote tuning process can take anywhere from 6-to 10 business days from the moment you receive your ECUTEK kit in the mail. The overall time will depend greatly on your response time and our overall customer volume at any given moment. We strive to stick to our 1-2 business day timeframe for the years we have been tuning. Please consider that weekends and holidays are outside of our quoted times. We work through our mailbox on a first-come, first-serve basis.  If you have not heard back from us for over three days, please get in touch with us at 832-786-9038. 

What are your response times?

We strive to provide a 24-48 hour response window during business days. Often times, if you are working with our tuners on a remote custom tune, you'll be receiving a revision a day unless we are exceptionally busy in which case you'll be closer to 48 hours.But you'll NEVER be waiting weeks for a reply or a revision from us. We also offer lifelong data-log reviews and are available for general sales or customer service support by phone, email, or text. 

What do I need for remote tuning?

For many BMW platforms, you will need a Windows OS-based laptop for the first flash for customers on EcuTek. In most cases, we have the ability to use phone flash afterward and can exchange your Deskey for a phone flash license after the initial flash.  For Nissan/Infiniti, all you need is a EcuTek Bluetooth module and a modern smartphone. 

What's the difference between remote street tuning and dyno tuning?

Our remote street tuning process is about what most of our customers choose to go with. This option's most significant benefit is that you do not need to visit a shop or any additional hardware outside of an EcuTek Bluetooth module and your smartphone! This approach will require you to find an appropriate road course to perform wide-open throttle pulls in various gears that are recorded using the EcuTek mobile app. We will send step-by-step instructions along with a YouTube video you can follow along with.  Dyno tuning involves placing the vehicle on a dynamometer, essentially a set of rollers that simulate road conditions while the vehicle's engine is running. We then make various adjustments to the tune based on real-time data feedback from the data log. This is geared towards customers who want to complete the tuning process as soon as possible and also want to see what power numbers their car puts down. Another benefit is that we, or the dyno operator, can hear potential problems that may arise when performing dyno pulls. We will still likely ask you to perform a data log on the street as loads can change from the dyno to the street.  The cost tends to be higher as you need to rent a dyno at your local performance shop or our dyno at our Houston, TX, location.