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See what our customers have to say!

5.0
88 reviews
Verified

Exceptional customer service with quick and helpful guidance
Professional and knowledgeable team providing valuable information
Easy and efficient process for remote tuning with great results

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AI-Generated Summary
Based on 88 reviews
Verified

I’ve never been remotely tuned but Alex made it super simple and easy. My car feels like a different car with the newly added power . I definitely recommend their custom tuning over an ots map .

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Derian_image
2 months ago
Verified

This was my first time getting a tune done remotely, and Racebox really knows what they’re doing. Alex was able to achieve my desired goals very quickly and efficiently, the car feels smooth and very fast. The customer service was great with communication being even faster than expected. The team was very professional and confident with their knowledge, answering all questions I had before even starting work and offering advice. Overall the experience start to finish was very pleasant and I will continue to work with Racebox!

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Eric Yefimov_image
3 months ago
Verified

Brought my M4 looking to enhance the exhaust note and the team took great care of me. Moeed was helpful and gave me a ton of valuable info regardless of if I used this shop or another. Entire team friendly and professional. There’s a handful of great shops in Houston but you can be sure you’re getting great service and the best price upfront here. Thanks guys

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Kia Naderi_image
5 months ago
Verified

Tuned by the 🐐 for my Q50 3.0, I went dyno route and car is completely dialed in. On E30 now with supporting mods. I will be back once i get the z1 turbos, ams fuel injectors & hpfp.

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J T_image
5 days ago
Verified

My dealings with Racebox were amazing. Not only is my car several hundred horsepower faster, I also learned a LOT about the turbo/tuning process in general with their remote tune! Alex gave me invaluable instruction, analysis and recommendations, and was very patient with me throughout the process. I highly recommend Racebox if you're serious about making your car perform at it's best! I gave them the 5 stars, but I'd actually rate them a solid 10 on that same scale. GET SOME RACEBOX SAUCE!!!

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Dave W_image
4 months ago
Verified

Racebox is an exceptional shop with exceptional folks! The customer service that I have received has truly been the best that I’ve received from any shop. Mo and team are quick to provide me with guidance if I have any questions and issues. The services performed by racebox for my car were FEMTO unlock and flex fuel. One thing I can say is Racebox truly values you as a customer and will always look out for your best interest! My car is a beast and such fun to drive now! I was worried that there is an issue with my car but upon my request Racebox put my car on a dyno before sending the dme out. Mo was my point of contact and he provided me updates every step of the way! He is great to work with and the folks there are amazing. Phenomenal experience and I will be going to racebox for all my needs. 10/10 would recommend and money well spent!

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Nimair Ghulamani_image
a month ago
Verified

Absolute best shop around! The customer service, communication, and professionalism from everyone in the shop was outstanding. Brought them my M3 CS for some tuning and was astonished when I took delivery back. The things these guys can do is incredible. If you have a car and looking for some more power these are the guys!💪🏼💪🏼

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Ryan Van Zuthem_image
9 months ago

Why you'll love it

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Our humble beginnings

Racebox was conceptualized when our founder Hussain Boxwala was trying to purchase a tune for his VR30 powered Q50 back in 2018. When speaking with tuners, he realized that there was a need for clear communication, honest work, and prompt response service. In an effort to create the best customer experience possible, Hussain set out to develop his first Q50 calibration on his personal vehicle.

100% Honest Marketing

Our main goal is to provide customers with the most realistic expectations for their vehicles. This means we'll never lie about the mods on our shop cars, the times they run, or the power they make. We aim to always provide the most information possible, like listing ambient conditions and correction factors on all dyno charts. We're not here to push an agenda, we're here to help you achieve your goals.

World-class Customer Support

There's nothing more frustrating than waiting weeks for a reply from your tuner, which is why we'll never take longer than 48 hours to get back to you. Often times, it's same day replies. We know you value your time, and so do we. We're reachable via phone, text, or e-mail, and we'll never leave you hanging :)

We have answers!

Orders & support

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How does remote tuning work?

Remote tuning is our most convenient way to get tuned with us for those not local to the Houston area or any of our dealers. Simply put, all you need is a smartphone and an ECUTEK Bluetooth module. 

Purchasing: On our homepage, select the Racemode drop-down menu and your platform (Infiniti, BMW, etc.) to select all the options that apply to your specific situation. An ECUTEK Bluetooth module is required for all remote street tuning. If you have any questions navigating the options on our website, please feel free to give us a call at 832-786-9038. 

Preparation: We recommend having all maintenance items up to date prior to performing any data logs. Those items can include oil changes, tires, brakes, other fluids, etc. You will also want to install all of the modifications that you have communicated to us before you flash your car with the first base file made by us. That is especially important for aftermarket parts such as larger 3'' intakes, HPFPs, etc. 

Process: When we send out our first calibration base file, you will receive detailed instructions on how to flash the file and data logging instructions. OTS customers will not receive data logging instructions as they are not required for that tune type. Ideally, you will want to have your battery in excellent shape before flashing and have a battery tender hooked up to the battery during the flashing process. After our data logging process is complete, our tuners will notify you the tuning process is done and ask about adding additional maps. 

How long does the remote tuning process take?

The average remote tuning process can take anywhere from 6-to 10 business days from the moment you receive your ECUTEK kit in the mail. The overall time will depend greatly on your response time and our overall customer volume at any given moment. We strive to stick to our 1-2 business day timeframe for the years we have been tuning. Please consider that weekends and holidays are outside of our quoted times. We work through our mailbox on a first-come, first-serve basis. 

If you have not heard back from us for over three days, please get in touch with us at 832-786-9038. 

What are your response times?

We strive to provide a 24-48 hour response window during business days. Often times, if you are working with our tuners on a remote custom tune, you'll be receiving a revision a day unless we are exceptionally busy in which case you'll be closer to 48 hours.

But you'll NEVER be waiting weeks for a reply or a revision from us. We also offer lifelong data-log reviews and are available for general sales or customer service support by phone, email, or text.

What do I need for remote tuning?

For many BMW platforms, you will need a Windows OS-based laptop for the first flash for customers on EcuTek. In most cases, we have the ability to use phone flash afterward and can exchange your Deskey for a phone flash license after the initial flash. 

For Nissan/Infiniti, all you need is a EcuTek Bluetooth module and a modern smartphone. 

What's the difference between remote street tuning and dyno tuning?

Our remote street tuning process is about what most of our customers choose to go with. This option's most significant benefit is that you do not need to visit a shop or any additional hardware outside of an EcuTek Bluetooth module and your smartphone! This approach will require you to find an appropriate road course to perform wide-open throttle pulls in various gears that are recorded using the EcuTek mobile app. We will send step-by-step instructions along with a YouTube video you can follow along with. 

Dyno tuning involves placing the vehicle on a dynamometer, essentially a set of rollers that simulate road conditions while the vehicle's engine is running. We then make various adjustments to the tune based on real-time data feedback from the data log. This is geared towards customers who want to complete the tuning process as soon as possible and also want to see what power numbers their car puts down. Another benefit is that we, or the dyno operator, can hear potential problems that may arise when performing dyno pulls. We will still likely ask you to perform a data log on the street as loads can change from the dyno to the street. 

The cost tends to be higher as you need to rent a dyno at your local performance shop or our dyno at our Houston, TX, location.